LTC Pharmacy Services

Packaging - Blister cards provide an instant overview of the monthly usage of each medication at a glance. Our complete packaging system allows the nurse to quickly and easily view all of the medications each resident is taking. By choosing blister pack cards, Mina Pharmacy can ensure medication carts will remain organized, reducing the risk of errors.

Ordering - Mina Pharmacys efficient automatic refill system dramatically reduces the risk of running out of medications. We refill most routine orders automatically, allowing facilities to focus on the chart, not the cart.

Delivery - Mina Pharmacy has three drivers for Oahu and one driver for Hilo and Kailua-Kona. The drivers are made aware of pharmacy practices and standards. They adhere to patient privary laws. The drivers have been trained to meet or exceed our standards of customer service. Our dedicated, courteous drivers not only get to their destinations on time, they make the medication check-in process quick and easy. The result—superior service for the facilities.

Consulting Services - We offer comprehensive monthly medication monitoring by consultant pharmacists for detail-oriented reviews performed by pharmacists with strong clinical backgrounds in geriatrics. Many residents are taking ten or more routine medications; Mina Pharmacy provides comprehensive monthly reviews focused on appropriate dosing.

IV Support - Mina has responded to the trend of shorter hospital stays and an increased need for IV therapy by maintaining experienced IV support staff. Our clinical support staff can assist with policy/procedure development, clinical information, educational programs, emergency supplies, and IV medical records. Mina Pharmacy is committed to meeting the infusion needs of the facilities residents safely at the bedside.

E-Kit - Mina Pharmacy offers emergency medication kits for all contracted LTC. Each e-Kit is exchanged with a fresh e-Kit that has been restocked and verified for accuracy by our pharmacists.

On-Call Service - Mina Pharmacy understands that the needs of the long-term care community extend beyond the standard business day. We offer 24-hour support, seven days a week, including holidays. Dehydration, pain and infection don’t care what time it is; neither do we. Count on us to be there, ready to meet the residents’ needs.

Internal Customer Service - Our customer service department provides responsive and reliable service; immediate, same day resolution is our goal. Whether the issue is a missing medication, orders requested too soon, or helping with the discharge process, our internal customer service (ICS) department is prepared to provide first-class support for nursing staff.

External Customer Service - Our external customer service department (ECS) visits your facility to perform cart audits, track sample populations, and touch base with your entire staff. Our trained representatives listen to the shift specific, unit specific and nurse specific, concerns of each facility. Our dedicated, knowledgeable, caring team is the heart of our proactive, issue resolution approach. Our bi-monthly visits to the facility help maintain a positive pharmacy experience.

MARs Service - Mina Pharmacy has streamlined the MAR process for the nurses. We provide monthly MAR service, customized for each facility.

Readmission Process - Following a temporary discharge, Mina Pharmacy provides the facility with a copy of the readmissions most current orders to help your facility with a smooth transition back into the facility.

New Admission - Let the nurses focus on the resident; we will focus on the medications. The admission process can be as stressful for the nursing staff as it is for the new admission.

Flexible Payment Options - Mina Pharmacy offers a wide array of flexible payment processing options to enhance patient convenience. Mina Pharmacy provides a billing system that allows for account receivable payments to be processed through ”account on file” payment agreements: debit cards, VISA, MasterCard, American Express and Discover cards are accepted; ACH origination payments directly from the patient’s personal accounts; and payments by check received through the mail.

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